{"id":1848,"date":"2025-07-26T16:41:17","date_gmt":"2025-07-26T14:41:17","guid":{"rendered":"https:\/\/hoy-hotel.de\/faq\/"},"modified":"2026-04-29T14:28:42","modified_gmt":"2026-04-29T12:28:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/hoy-hotel.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Do you have
questions<\/em>?
Here are the
answers!<\/h1>\n <\/div>\n
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General information<\/h3>\n \n \n
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How do I get to the HOY<\/em> Hotel using public transport?<\/div>\n
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From Bamberg Central Station, bus lines 901, 902, and 911 go directly to the old town. The closest stop is Schranne, which stops directly at the hotel. Alternatively, taxis are available at the station \u2013 the journey takes about 10 minutes to the hotel. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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Are dogs welcome?<\/div>\n
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Dogs are unfortunately not permitted in the hotel, but they are very welcome in the inn.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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Is smoking allowed in the hotel?<\/div>\n
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Our hotel is a non-smoking hotel. Smoking areas are located outside. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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Where can I park?<\/div>\n
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Due to our central location in the historic old town, we do not have our own parking spaces. However, there is no need to worry, as there are plenty of parking options within walking distance of the hotel. The municipal underground car park at Geyersw\u00f6rth Underground Garage can be reached in less than one minute on foot. <\/p>\n

For loading and unloading, you can conveniently use the Schranne parking area right next to the hotel. In Bamberg\u2019s old town, you will also find the public parking garage at Maximiliansplatz Parking Garage, and about 700 meters away, the public Zentrum S\u00fcd Parking Garage is another convenient option. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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Are there meeting or conference rooms?<\/div>\n
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Yes. Our team will be happy to give you more detailed information on availability, maximum number of people, and equipment. You can find more information here: https:\/\/wirtshaus-graser.de\/__trashed\/<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/section>\n

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Room amenities<\/h3>\n \n \n
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Are baby cots available?<\/div>\n
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Yes, a baby cot can be booked for a small fee. This request should be made when booking. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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Is there a hair dryer in the room?<\/div>\n
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Yes, each of our rooms is equipped with a hair dryer.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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Is there a safe?<\/div>\n
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Yes, each of our rooms has a safe.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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Is there WiFi in the hotel?<\/div>\n
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WiFi is available in all areas and is free of charge.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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Can I choose between different beds?<\/div>\n
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That depends on the room. You can find information about the bed size in the room description on our room pages<\/a>. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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Is there a mini bar? <\/div>\n
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Yes, it is stocked with water, soft drinks, Secco, and our own GRASER beers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/section>\n

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Booking and cancellation<\/h3>\n \n \n
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How can I book a room?<\/div>\n
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Bookings can be made online<\/a> via our website, by phone, or directly on site.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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Where can I find the best price?<\/div>\n
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We guarantee that you will always get the best price on our website \u2013 but this only applies to the same conditions (namely including the cancellation conditions, the inclusive services, and the payment conditions).<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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When is check-in and check-out?<\/div>\n
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Check-in is possible from 3:00 PM and check-out is until 11:00 AM.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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Is it possible to check in early or check out late?<\/div>\n
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Feel free to mention this when making your booking \u2013 for a small fee, it may be arranged depending on availability.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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Is breakfast included in the price?<\/div>\n
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Of course, all prices include breakfast.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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What are the cancellation conditions?<\/div>\n
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For individual bookings: Free cancellation is possible until 3:00 PM, two days prior to arrival. In case of later cancellation, 80 percent of the total amount will be charged.
\nFor group bookings (3 rooms or more): Free cancellation is possible until 3:00 PM, five days prior to arrival. In case of later cancellation, 80 percent of the total amount will be charged.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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I did not book directly with the HOY<\/em> Hotel, what do I do now?<\/div>\n
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Please contact the agent through whom you made the booking. Unfortunately, we cannot process this booking. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/section>\n

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Didn’t find
what you’re looking for<\/em>?<\/h3>\n \n

That shouldn’t stop you from booking a room with us. Just contact us and enjoy your stay! <\/p>\n \n

\n +49 (0)951 700 43 999<\/a>\n \n stay@hoy-hotel.de<\/a>\n <\/div>\n\n <\/div>\n\n
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