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questions?
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answers!

General information

How do I get to the HOY Hotel using public transport?

From Bamberg Central Station, bus lines 901, 902, and 911 go directly to the old town. The closest stop is Schranne, which stops directly at the hotel. Alternatively, taxis are available at the station – the journey takes about 10 minutes to the hotel.

Are dogs welcome?

Unfortunately, dogs are not allowed.

Is smoking allowed in the hotel?

Our hotel is a non-smoking hotel. Smoking areas are located outside.

Where can I park?

There are many parking options within walking distance of the hotel. You can reach the Geyerswörth underground car park from us in less than 1 minute.

For loading and unloading, you can conveniently use the Schranne parking lot right next to the hotel. The Maximiliansplatz parking garage is located in Bamberg’s old town. And the Zentrum Süd parking garage is only about 700 m away in Schützenstraße.

Are there meeting or conference rooms?

Yes. Our team will be happy to give you more detailed information on availability, maximum number of people, and equipment.

Room amenities

Are baby cots available?

Yes, a baby cot can be booked for a small fee. This request should be made when booking.

Is there a hair dryer in the room?

Yes, each of our rooms is equipped with a hair dryer.

Is there a safe?

Yes, each of our rooms has a safe.

Is there WiFi in the hotel?

WiFi is available in all areas and is free of charge.

Can I choose between different beds?

That depends on the room. You can find information about the bed size in the room description on our room pages.

Booking and cancellation

How can I book a room?

Bookings can be made online via our website, by phone, or directly on site.

Where can I find the best price?

We guarantee that you will always get the best price on our website – but this only applies to the same conditions (namely including the cancellation conditions, the inclusive services, and the payment conditions).

When is check-in and check-out?

Check-in is possible from 3:00 PM and check-out is until 11:00 AM.

Is it possible to check in early or check out late?

Yes, this is possible depending on availability. Simply make a special request when booking.

Is breakfast included in the price?

Of course, all prices include breakfast.

What are the cancellation conditions?

For individual bookings: Free cancellation is possible until 3:00 PM, two days before arrival. For later cancellations, 80% of the total amount will be charged.
For group bookings (from 3 rooms): Free cancellation is possible until 3:00 PM, five days before arrival. For later cancellations, 80% of the total amount will be charged.

I did not book directly with the HOY Hotel, what do I do now?

Please contact the agent through whom you made the booking. Unfortunately, we cannot process this booking.

Vouchers

How long is a voucher valid?

Our vouchers do not have an expiration date.

Didn’t find
what you’re looking for?

That shouldn’t stop you from booking a room with us. Just contact us and enjoy your stay!